Verizon sent an email to users yesterday, saying that the email verification process on its mobile email service would be changed in an upcoming firmware update.
The email said that “as part of this process we will be removing verification of incoming SMM messages from your Verizon accounts,” which was a reference to Verizon’s verification process.
The message did not elaborate further, nor did it indicate what would be removed.
Verizon is not the only carrier to remove verification of messages, but it has historically done so for several reasons.
Verizon’s Mobile SMM verification service, which is now discontinued, allows users to verify their email address and other credentials by entering a code into their phone’s device settings, like password reset or logout.
The code can then be entered into the verification codebox on a Verizon email account, and then verified by the device’s device firmware.
Users can still enter verification codes into their Verizon accounts, but that process is much faster and more secure, and requires that they do not open an email address or phone number.
Verizon has also discontinued verification of SMM code for users on its prepaid smartphone service, and the same goes for other devices, including the iPhone, Android, and Windows Phone.
For many users, Verizon’s removal of verification from its mobile SMM service is not an important issue.
For some, however, Verizon will no longer be able to verify email messages sent from their Verizon account and, consequently, will no be able send notifications for those messages.
“There is a risk that verification will be removed as a result of Verizon’s firmware update, but this is not a change we are actively considering at this time,” Verizon said in its email to subscribers.
Some Verizon customers have already expressed frustration with Verizon’s actions, saying their email verification codes have been removed from their accounts, which they are not able to log in to Verizon.
“I just got a message from my account stating that my verification was removed, but I can’t log in,” said user “Shaun.”
“My verification has been removed for me.”
Verizon’s move to remove SMM from its phones and other devices was the result of a lawsuit that filed in November, accusing the carrier of violating a class-action antitrust lawsuit by removing verification codes for its customers.
This is not Verizon’s first attempt to deactivate verification codes.
Earlier this year, Verizon announced it would stop accepting SMM verifications on Verizon’s mobile email app.
Verizon previously removed verification codes from its accounts on other devices as well.
According to a March 2015 article from the Electronic Frontier Foundation, Verizon is the largest wireless carrier in the United States, with more than 300 million active subscribers.
The EFF notes that Verizon’s wireless service is “the most popular mobile messaging service in the US.”